Boost your customer support with Tidio and Lyro AI. Automate up to 64% of conversations across chat, email, and social. Scalable, multilingual, and easy to integrate.
More Info : AI Tools
Features:
- Lyro AI Agent: Automates up to 64% of customer interactions across multiple channels using your support content.
- Multichannel Inbox: Unified inbox for chat, email, Messenger, Instagram, and WhatsApp.
- Live Chat Widget: Engage website visitors in real time.
- Help Desk Tools: Ticketing, conversation tracking, team routing, and performance analytics.
- Self-Service Automation: Create FAQ flows, chat triggers, and lead capture.
- Multilingual Support: Operates in 12 languages for global reach.
- Custom Integrations: Works with over 120 tools including Shopify, WordPress, HubSpot, and Zendesk.
- Security Compliance: GDPR and CCPA ready, with full data control and encryption.
Pros & Cons
Pros:
- High automation rate (up to 64%) reduces support workload.
- Seamless integration with popular ecommerce and CRM platforms.
- Scales with businesses of all sizes and industries.
- Multilingual AI enhances global customer communication.
- No-code setup and fast onboarding process.
- Powerful analytics and AI training features for ongoing improvement.
- Free plan available to get started risk-free.
Cons:
- Lyro AI is limited to structured input—it may transfer overly complex queries.
- Advanced features (analytics, integrations, AI training) are tier-dependent.
- Some ecommerce integrations may require manual configuration.
- AI performance relies heavily on the quality of your existing support content.
Price:
- Free Plan: Includes basic live chat, chatbot flows, and limited AI automation.
- Starter & Team Plans: Paid tiers unlock more chatbot triggers, Lyro AI capacity, integrations, and analytics.
- Custom Pricing: Available for enterprise clients with high-volume needs.
Exact pricing can vary. Visit tidio.com/pricing for current details.
Alternatives:
| Alternative | Key Feature | Notable Difference |
|---|---|---|
| Zendesk | Full-service help desk & ticketing | More complex, enterprise-focused |
| Intercom | Sales + support messaging suite | Expensive for small teams |
| Gorgias | Ecommerce-focused support automation | Tailored more for Shopify stores |
| LiveChat | Reliable live chat with integrations | Lacks advanced AI automation |
| Freshdesk | Omnichannel help desk | Less intuitive chatbot interface |
Contacts:
- Email: [email protected]
- Social Media:
- Twitter (X)
- YouTube
- Support Center: Help Center
Conclusion:
Tidio with Lyro AI offers a powerful, scalable, and user-friendly solution for businesses looking to automate and enhance their customer support.
With AI-powered conversation handling, multilingual support, and seamless integrations, Tidio is ideal for ecommerce, fintech, education, and service-based industries.
It delivers exceptional ROI by reducing workload, increasing lead conversion, and improving customer satisfaction—all from one intuitive platform.
Frequently Asked Questions (FAQs):
What is Lyro AI?
Lyro AI is Tidio’s AI customer service agent that automates up to 64% of conversations using your FAQs and support content.
Does Tidio support multiple languages?
Yes, Lyro AI supports 12 languages out of the box, making it suitable for international businesses.
Can Tidio integrate with my existing help desk?
Yes, Tidio integrates with popular help desks and CRMs like Zendesk, HubSpot, and more.
Is there a free version available?
Yes, Tidio offers a free plan with essential features including live chat and basic automation.
What happens when Lyro can’t answer a question?
It automatically transfers the conversation to a human agent while maintaining the chat context.