Hiver – AI-Powered Customer Service & Shared Inbox Platform

by
Hiver

Streamline customer support with Hiver’s AI-first platform. Manage email, chat, and more from Gmail or Outlook. Free plan with unlimited users. Book a demo today!

More Info : AI Tools

hiverhq

Features

  • Shared Inbox: Collaborate on group emails like support@ or sales@ inside Gmail/Outlook.
  • AI Assistance: Draft replies, categorize emails, and resolve tickets with built-in AI.
  • Omnichannel Support: Handle email, chat, WhatsApp, and phone—all from one dashboard.
  • Live Chat & Chatbots: Engage visitors in real time and deflect routine questions with automation.
  • Automation & Workflows: Automate repetitive tasks, follow-ups, and approvals.
  • Analytics & Reporting: Gain insights into resolution time, team productivity, and SLAs.
  • Knowledge Base & Customer Portal: Provide self-service options and manage internal documentation.
  • Mobile App: Support and collaborate with your team on the go.
  • Integrations: Connect with 100+ tools including Salesforce, HubSpot, Slack, and Shopify.

Pros & Cons

Pros

  • Seamlessly integrates into Gmail and Outlook—zero learning curve.
  • Unlimited users on the Free plan.
  • Powerful AI automation and workflows.
  • Highly rated on platforms like G2 and Capterra.
  • 24/7 support and free onboarding.

Cons

  • Advanced features are locked behind paid tiers.
  • Limited to Gmail and Outlook users for full functionality.
  • Fewer customization options compared to full-service helpdesk suites.

Price

  • Free Plan: Unlimited users, essential features.
  • Paid Plans: Start at $19/month per user.
  • Transparent pricing, no hidden fees.
  • Custom pricing available for enterprises.

hiverhq pricing

Alternatives

  • Front: Modern collaborative inbox with multichannel support.
  • Zendesk: Comprehensive customer support and CRM suite.
  • Help Scout: User-friendly shared inbox and customer service tool.
  • Freshdesk: Scalable multichannel support platform with robust ticketing.
  • Gmelius: Gmail-based team collaboration and helpdesk tool.

Contacts

  • Support Email: [email protected]
  • Sales Contact / Demo: Available via Book a Demo page
  • Address: Hiver Inc. (HQ), [Details not publicly listed; typically available on contact page]

Conclusion

Hiver offers a unique customer service platform by integrating directly with Gmail and Outlook, eliminating the need for complex, standalone tools.

Its AI-powered capabilities, intuitive design, and omnichannel support make it an excellent choice for growing support teams, especially those already using Google Workspace or Microsoft 365.

With competitive pricing and a generous free plan, Hiver is a smart solution for modern, responsive customer support.

Frequently Asked Questions (FAQs)

What is Hiver used for?

Hiver is used to manage customer support and team collaboration directly from email inboxes like Gmail and Outlook.

Is Hiver free?

Yes, Hiver offers a Free plan with unlimited users and basic features.

Does Hiver support live chat?

Yes, Hiver includes live chat and chatbot capabilities for real-time website engagement.

Can I use Hiver with Outlook?

Yes, Hiver works with both Gmail and Outlook environments.

What integrations are available with Hiver?

Hiver integrates with Salesforce, HubSpot, Slack, Shopify, and more than 100 other tools.

Leave a Comment